Terms & Conditions

These terms set out how we work together — what we provide, how engagements are agreed, how payment works, and the sensible protections both sides rely on. By enquiring or engaging us, you agree to these terms. We apply consumer protections across the board, whether you engage us as an individual or a business.

1. Who we are TC1 · TC2

This website, Siley Advisory, is operated by As Advisory & Operations Ltd, a company registered in England & Wales, company number 17230698, with its registered office at 7 Verbena Way, Hedge End, Southampton, SO30 0GW. In these terms “we”, “us” and “the Company” mean As Advisory & Operations Ltd; “you” means the client.

2. What we provide TC3

We provide business advisory and operations support, including strategy workshops, operations audits, monthly advisory retainers, systems & process builds, and fractional operations leadership, as described on our website. Each engagement is defined by a written scope agreed with you before work begins.

What’s not included: we are not accountants, solicitors, or regulated financial advisers. Our advice is operational and strategic; it is not accountancy, legal, tax or regulated investment advice, and should not be relied on as such. Where you need those, we’ll happily point you to a suitable professional.

3. How engagements are agreed TC4

You enquire via our contact form, by email or by phone. We’ll usually arrange a short, free scoping call, then send you a written proposal setting out the scope, deliverables, timeline and fee. A binding engagement is formed only when you confirm that proposal in writing (email is fine). Nothing on our website is a binding offer.

4. Prices & quotes TC5

Prices shown on our website are starting points in pounds sterling (GBP). Your actual fee is confirmed in your proposal. Unless stated otherwise, quotes are valid for 30 days. Where a project’s scope changes materially, we’ll agree any change in fee with you in writing before continuing.

5. Payment terms TC6

• One-off projects: unless agreed otherwise, 50% on acceptance and 50% on completion.
• Monthly retainers & fractional roles: invoiced monthly, in advance.
• Payment is due within 14 days of the invoice date, by bank transfer to the account shown on the invoice.
• Late payments may accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

We do not take card payments on this website; all fees are invoiced.

6. Delivery & your responsibilities TC7

We deliver against the timeline in your proposal. Good advisory work depends on good information, so you agree to give us reasonable, timely access to the people, data and context we need. If delivery is delayed because that access isn’t available, we’ll agree a revised timeline with you — delays on your side may move dependent dates.

7. Cancellation & cooling-off TC8

If you engage us as a consumer (an individual acting outside a business), you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013, during which you may cancel for any reason.

If you ask us to begin work within that 14-day period, you agree we may start, and you’ll be liable for the value of any work done up to the point you cancel. Once a service is fully performed within the period at your express request, the cancellation right is used up.

For ongoing retainers (consumer or business), either side may end the arrangement with 30 days’ written notice. Fees for work already carried out remain payable.

8. Refunds TC9

Your statutory rights under the Consumer Rights Act 2015 apply in full: our services will be provided with reasonable care and skill. If something isn’t right, tell us and we’ll put it right at no extra cost.

• If we can’t reasonably fix a service that falls short, you may be entitled to a proportionate refund of the fee for the affected work.
• Refunds due are paid within 14 days of us agreeing them, to the account used to pay us.
• Fees for work properly completed and delivered are non-refundable, save for your statutory rights above.

9. Intellectual property TC10

Any deliverables we create specifically for you (plans, process documents, models) become yours once your invoice is paid in full. Until then, we retain ownership. We keep ownership of our own pre-existing methods, templates and know-how, and grant you a licence to use them within your business. You retain all rights in materials and data you provide to us.

10. Liability TC11

We take our work seriously, but there are sensible limits:

• Our total liability for any engagement is limited to the fees paid for that engagement.
• We are not liable for indirect or consequential losses, or for loss of profit, revenue or anticipated savings.
• Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded.

11. Dispute resolution TC12

If a problem arises, we’d always rather talk it through. Please contact us first at [email protected] and we’ll work to resolve it. If we can’t settle it directly, both sides agree to attempt mediation before starting court proceedings. This does not affect your right to take a matter to court.

12. Governing law TC13

These terms and any dispute arising from them are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms TC14

We may update these terms from time to time; the version that applies to your engagement is the one in force when your proposal is accepted. This version is dated 7 July 2026.

Questions?